In certain of our facilities, we have “Accessible Rooms” where door widths, bathroom grab bars, and panic buttons comply with international accessibility standards.

All our main entrances feature sloping access ramps to facilitate wheelchair, stroller, and luggage access.

All elevator cabins and door widths in our hotels are designed to allow wheelchairs to maneuver comfortably.

Our spa centers may have areas with different levels (stairs), therefore our disabled assistance staff provide VIP escort support for accessing these areas.

For our hearing-impaired guests who provide feedback, tablet and text-based digital (WhatsApp) reception communication support is provided to facilitate face-to-face communication.

Our elevator panels, door numbers, and, upon request, in-room instruction manuals and restaurant menus feature embossed Braille lettering.

Yes, in the event of a possible evacuation, the fire detectors in the rooms not only sound a loud alarm but also warn hearing-impaired guests with very powerful flashes of light (Visual Strobe).

Our rooms, which are accessible to people with disabilities, feature spacious roll-in shower cabins equipped with wall-mounted or portable, safe, and water-resistant shower seats.

All of our rooms, as well as common areas such as the lobby, have easily accessible power outlets where your electric wheelchairs can be charged easily and safely.

Our facilities have expanded, specially designed disabled parking areas (Blue Badge) in our parking lots, accessible directly from the main elevators at zero level (no ramps), meeting international standards.

Embassy staff members can receive tax exemption (VAT exemption) upon presenting their legal exemption documents at check-in.

We have a B2B online booking panel where our agents can see real-time availability and make quick reservations at commission-based or net prices.

We host corporate event planners at our facilities with special receptions and presentations, allowing them to experience our venues and halls firsthand.

As part of our corporate agreement with your company, we will provide you with company-specific promotional codes that your employees can use to make discounted reservations through our website.

We have special “Crew Accommodation” packages that meet flight crew rest standards and include quiet rooms, blackout curtains, and flexible breakfast times.

With the approval of our finance department and within the framework of the corporate agreement, we can offer our long-term business partners the opportunity to work with credit (current accounts) for specific periods.

Our lobby lounge areas offer a modern work environment with power outlets and quiet corners where business professionals can work comfortably.

For our corporate guests staying on a project basis or for extended periods, we have private locked storage units where they can leave their belongings when they return home for the weekends.

During major industry trade fairs, depending on the level of activity, we can arrange special VIP transportation services to the fairgrounds for our corporate groups.

Prior to the event or trade show, your company’s brochures and booth materials can be safely collected and stored by our reception before your arrival.

Our board of directors is open to premium investment partnerships and management proposals that fit the right location and “Quiet Luxury” architecture.

To add value to the tourism sector, we collaborate with prestigious tourism faculties to offer internship and management trainee programs to successful students.

If you would like to join our team with its dynamic and luxurious service vision, you can send us your updated resume through the corporate (Human Resources) contact form on our website.

To ensure your rooms are perfectly prepared, our standard check-in time is 2 PM.

Our guests’ check-out procedures are typically completed by 12:00 PM.

If you arrive at the hotel earlier than planned, an attempt will be made to provide early check-in free of charge, subject to current room availability.

If you want your room to be 100% ready upon your arrival in the morning, we recommend starting your reservation the night before.

Subject to availability, late check-out before 2 PM is at the discretion of reception; later check-out may be possible for a half-day fee.

All our hotels offer 24/7 professional reception and security services. You can check in at any time you wish.

Due to legal requirements, all guests are required to present a valid chip-enabled ID card or passport.

We offer a priority and informal welcome service for our VIP guests and those staying in our suites.

At all our facilities, our professional bellboy team will safely transport your luggage from your vehicle to your room.

After checking out, you can leave your luggage in our locked baggage room free of charge and explore the city until your flight time.

To enhance the guest experience, our digital infrastructure, which minimizes check-in procedures, is active at select facilities.

Due to our security protocols and legal notification requirements, guests who are not registered in the rooms are not admitted. You can host your guests in our lobby or lounge area.

In line with our sustainability vision (Paperless), you can read your registration card via tablets at the reception and electronically sign it with a digital pen.

If you have authorized auto-settlement for all your expenses during your stay to be automatically charged to your credit card, you can leave your key in your room and depart without visiting reception.

Late check-out (day-use/late check-out) requests made before 6 PM may be accommodated, subject to current room availability, and will be charged at 50% of the daily room rate (half-day rate).

Hotel equipment cannot be taken off the premises; however, you can purchase essential tech accessories such as power banks, international adapters, or charging cables from our reception desk.

Of course, our kitchen team is happy to assist you 24/7 with sterilizing and heating your baby food and bottles.

For families with babies aged 0-2 years, clean and hygienic playpens are provided free of charge in the rooms, provided this is requested during booking.

One child aged 0-6 years stays completely free of charge when staying with their parents in the existing bed. Requests for an extra bed may incur a fee.

Our buffets and à la carte restaurants offer special children’s portions with healthy ingredients to suit children’s tastes.

Since Samancı Hotels facilities are designed with a “City Hotel” concept, they do not have large outdoor children’s clubs like those found in resort hotels.

While we do not have resident staff on-site, we can arrange paid caregivers from certified and reputable agencies upon prior request.

For your comfort during breakfast and dinner, hygienic high chairs are available in all our restaurant areas.

For the convenience of parents, essential baby care equipment such as bottle warmers and sterilizers are delivered to your room free of charge upon request.

To save you the trouble of carrying your own, you can borrow lightweight and practical strollers (baby carriages) free of charge through our reception for the duration of your stay.

Through our Smart TV system, you can easily access both international children’s channels (Cartoon Network, Disney) and Kids profiles on various platforms.

Our kitchen chefs have international hygiene (HACCP) training in allergen management. By preventing cross-contamination, we prepare 100% safe meals for your child.

For the sake of hygiene and odor sensitivity (Quiet Luxury), leak-proof and odor-free diaper disposal units are installed in the rooms of our families with babies, upon their request.

Our lobby, restaurant, and event areas have clean, comfortable, and spacious baby changing and breastfeeding rooms in the public restrooms for the convenience of mothers.

In addition to the kettles in our rooms, our 24/7 room service (or kitchen staff) can instantly warm baby bottles, prepare purees, or warm milk and bring them to your room.

For teenagers or children you don’t want staying with you, we have room combinations that are side-by-side but can be transformed into a completely “Private Apartment” by closing the corridor door between them.

We offer more than just babysitting; we can also organize pedagogically trained “Play Nannies” who will practice English with your children and conduct art/drawing workshops.

In line with our facility concept, we have stylish game rooms where only teenagers (teenagers) can socialize, featuring activities such as PlayStation, Xbox, VR games, and billiards.

For family stays, child toilet adapters, step stools, and non-slip bath mats are pre-installed in the bathrooms upon request.

Through the settings of our Smart TV system, you can limit the amount of time your children can watch television or block channels unsuitable for their age using a password (Parental Lock).

Our breakfast buffet always includes clean, ready-to-use small kitchen appliances (blenders) so you can prepare purees for your child using your own fresh fruit or vegetables.

Through our partnered fully equipped private hospitals, a specialist on-call Pediatrician (Child Doctor) can be immediately dispatched to your room, regardless of the time.

For families checking in with young children, electrical outlet covers are installed and clear silicone protectors are placed on sharp corners like tables to create a “Baby-Proofing” effect before their arrival.

In our “Quiet Luxury” concept, to ensure families can dine in peace, our restaurant team offers our young guests Samancı Hotels’ special coloring books, organic crayons, or age-appropriate educational toys.

When you select the “Bed & Breakfast” option in the booking module on our website, our luxury breakfast is included in the price.

To help you start your day with energy, our breakfast is served as a buffet between 07:00 and 10:30 on weekdays and between 07:00 and 11:00 on weekends.

For a VIP awakening, a “Continental” or “Traditional Turkish” breakfast tray is served to your room at your desired time.

We respect special dietary needs. Our chefs can prepare gluten-free breads or completely vegan dishes upon request.

Our facilities, such as Icon Taksim and Yılsam Sultanahmet, feature premium A la Carte restaurants offering exquisite flavors from Turkish and world cuisine.

Yes, guests who are not staying at our hotel can also enjoy the unique views and delicious food of our restaurants by making a reservation.

Depending on our hotel concept, we offer premium room-based meal delivery service available 24/7 or until midnight.

Our minibars are stocked with complimentary water upon arrival. Depending on the facility, other snacks and beverages are available at an extra charge.

Our restaurants, lobby bars, and terrace areas offer a selection of premium local and international drinks.

All meat products that enter our kitchens are sourced from reliable suppliers who comply with legally certified 100% halal slaughter standards.

In apartment (suite) accommodations, you can order delivery to your own apartment. In standard hotel rooms, for security and hygiene reasons, orders are requested to be collected from the lobby.

Tea, herbal tea, and coffee setups, along with the kettle in each room, are replenished daily by Housekeeping.

If you inform us in advance of your athlete diet, diabetes, or allergy status, our chefs will prepare customized menus (Taylor-made) for you.

Not just a complimentary item on the first day, but also provided daily during housekeeping cleaning, bottled water and tea/coffee setups are completely free for the duration of your stay.

Absolutely not. Samancı Hotels kitchens do not use any chemical additives or artificial flavors that would be incompatible with the “Quiet Luxury” quality and pose a threat to human health.

If you bring your own fine wine or champagne to private events and dinners held at our facility, a standard “Corkage Fee” may apply.

In keeping with our principles of nature conservation and luxury service, high-quality water is generally served in glass bottles in our VIP suites and meeting rooms.

For special occasions like birthday parties that you organize yourself, you can bring your own cake; however, due to our Food Safety (HACCP) certification, the serving and responsibility for it are at your discretion.

In our hotels offering buffet service, we have “Live Cooking” stations where hot eggs and omelets are prepared instantly with your choice of ingredients.

Our minibar and room service pricing is kept reasonable in line with our “Quiet Luxury” principle, and you can find the price menus on your in-room desk or on your Smart TV screen.

For the health and safety of our guests, all cheese, milk, peanuts, or gluten-containing products offered in our buffet are labeled with information and allergen warnings (pictograms) in Turkish and English.

To reduce the use of traditional paper menus (for sustainability), our room service menus are available on your room’s TV screen, on desktop QR codes, or on our hotel’s interactive app.

Our chefs are experts in global gastronomic trends. We can create tailor-made dishes perfectly suited to your keto, paleo, or low-carbohydrate diet.

We offer daily freshly squeezed “cold pressed” detox blends to support your immunity, both at breakfast and throughout the day at our lobby bars.

With the guidance of our sommelier, we can organize a private tasting event in the privacy of your room, featuring Turkish and international wines paired with cheeses.

Our lobby lounge areas offer English-style “Afternoon Tea” with freshly baked scones, macarons, and a selection of premium loose leaf teas.

For our VIP guests, upon prior order, Beluga or Ossetra caviar will be served to your room or table with their traditional presentation (accompanied by blinis and cream).

For our “Silent Luxury” coffee breaks, we use 100% freshly roasted Arabica Specialty beans, adhering to Third Wave coffee standards.

For guests interested in culinary arts, a special “Chef’s Table” experience can be reserved, where our chef will prepare and personally serve a custom tasting menu.

If you specify this during the booking process, the minibar in your room will be fully stocked with non-alcoholic beverages and healthy snacks (Dry Minibar).

For our guests who will be going on a boat tour in the Bosphorus or a trip to the islands, our chefs prepare luxurious, insulated, elegant picnic baskets.

Even if you don’t stay overnight, expenses incurred at our restaurants or spas will be credited to your member profile and returned to you as a “F&B (Food & Beverage) Loyalty Discount”.

We serve you with our Icon Taksim, Icon Bomonti, Halifax Şişli, Yılsam Sultanahmet, Büke Şişli and Büke Bomonti hotels, all located in the heart of the city.

For long-term and premium stays, we have Monev Suites Şişli, No25 Suites Nişantaşı, and Princely Suites Nişantaşı facilities.

Our guest relations, reception, and service staff are professionally trained in a variety of international languages, primarily advanced English and Arabic.

You can communicate any requests you may have during your stay to the reception or directly to our Guest Relations Department. Your satisfaction is our priority.

In line with tourism ethics, we provide our senior guests with easy physical access to rooms (lower floor allocation); senior discounts may be applied as part of seasonal campaigns.

Guests who subscribe to our e-newsletter will be the first to know about newly opening suites, exclusive discount coupons, and members-only (Secret Deals) promotions.

We respect all beliefs. Certain of our hotels have separate prayer areas for men and women where you can worship in a quiet, clean, and peaceful environment.

Yes, to cater to our guests’ sensitivities, you can request prayer mats, prayer beads, and copies of the Quran free of charge from our Housekeeping team or reception.

While we offer mixed-use hotel services, we ensure the 100% comfort of our conservative guests with features such as non-alcoholic minibar requests, halal-certified food guarantee, and a high level of respect for privacy.

Our facilities, based on the principle of “Quiet Luxury,” are preferred by business people, elite tourists, international diplomatic mission staff, and discerning families seeking refined relaxation.

Guest feedback across all digital platforms is personally read by our facility managers and professionally responded to in order to provide insights for our improvement.

In accordance with the laws of the Republic of Türkiye and universal tourism regulations, adult adults who present identification may stay at our facilities regardless of their marital status.

Silent Luxury is an ultra-premium service concept that avoids extravagance, prioritizes elegance, and silently and flawlessly addresses guests’ needs even before they express them.

A few days after your departure, our system will send you a short, elegant, and mobile-friendly feedback email or SMS to rate your stay.

When you leave Samancı Hotels Group, it’s not just a matter of receiving your invoice; our bellboy team will open your car door, offer you refreshments, and ensure a dignified farewell with the guarantee that your name will be remembered on your next visit.

You can become a member of our Samancı Hotels guest database for free via our website and start enjoying “Welcome” privileges from your very first stay.

Members receive unique discount codes (Promo Codes) and surprise treats in their rooms, valid for reservations made during the month of their birthday.

During the soft opening phase of our new generation hotels joining the Samancı Hotels Group, our loyal guests are always offered the opportunity for a test stay and the first reservation.

When your friends make reservations using your unique referral code, they receive extra discounts, while you earn credits (points) to use on your own stays.

Except for requests that are illegal, unethical, or that compromise the privacy and security of our other guests (Quiet Luxury); at Samancı Hotels, there are no limits to luxury, and a solution is always found.

There is no permanent infirmary or doctor on site; however, in emergencies, doctors can be dispatched 24/7 from our partner luxury hospitals.

Our reception team can assist you in finding the nearest on-duty pharmacy or arranging for delivery of simple over-the-counter medical supplies.

“Quiet Luxury” is based on security. All exteriors, corridors, and common areas of our facilities are monitored 24/7 by a high-resolution closed-circuit camera system.

Samancı Hotels facilities are equipped with high-capacity generators that activate the moment the grid power is cut off, powering the entire hotel (including air conditioners and elevators).

To ensure you are not affected by potential infrastructure disruptions in Istanbul, our facilities are equipped with massive, high-capacity water reserve tanks with purification systems.

Early warning smoke detectors, automatic sprinklers, and electronic announcement/evacuation systems are installed in all our rooms and common areas.

All our facilities (Şişli, Bomonti, Taksim) are located very close to some of the world’s most prestigious healthcare institutions, such as Florence Nightingale, Acıbadem, and American Hospital.

In accordance with occupational health and safety regulations and international tourism standards, Defibrillator (AED) devices are kept on-site for use in emergency interventions.

All employees at Samancı Hotels receive periodic training in First Aid, Fire Fighting, and Emergency Evacuation from certified experts.

Our elevators are equipped with panic buttons, internal communication systems, and “Rescue Automation” (UPS) systems that bring the cabin to the nearest floor in case of sudden power outages.

In addition to the reception staff, strict security checks are implemented at the main entrances of the facility after 22:00 to prevent unauthorized persons from entering.

In our high-rise hotels or suites with windows, the windows are equipped with special child safety lock mechanisms that do not exceed a certain angle to ensure the safety of children.

Thanks to the industrial water treatment and softening systems (Water Softener) integrated into our building infrastructure, the water flowing in the bathrooms is free of limescale and is gentle on hair and skin.

Our steel alloy safety safes are equipped with combination locks and audit-trail features, offering the highest level of security for storing your physical wallets and valuables.

Our 24/7 courier partners will deliver your essential over-the-counter medications, diapers, or other emergency supplies from pharmacies to your room.

In accordance with our GDPR and privacy policy, personal documents and business paperwork left in your room’s waste bin will be securely shredded using paper shredding machines.

For diplomats, world stars, or guests with special security protocols (including B7 level), we can organize transfers using ballistically armored VIP SUVs and escort vehicles.

Throughout our valet and parking service (from the moment you hand over your keys), your vehicle is protected by the industry’s most comprehensive “Third Party Liability and Valet Insurance”.

There are no obstacles to your stay with your medical equipment. On the contrary, our technical team will assist you with the installation of your devices and their power needs (uninterruptible power supply allocation).

If you indicate that you have diabetes in your reservation notes, your minibar will be specially stocked with sugar-free drinks, diet products, and blood sugar-balancing nuts.

Our kitchen team pays utmost attention to medical nutritional sensitivities. Whether meat or vegetables, we can prepare all menu items in a blended consistency that you can safely swallow.

We provide specially designed pregnancy (U-shaped) support pillows for expectant mothers, caffeine-free herbal tea options, and comfortable chairs with lumbar support for seating in the restaurant.

When the red emergency call cords located in the bathrooms of our disabled-accessible rooms are pulled, an immediate audible and visual “Emergency Response” alarm is sent directly to the reception and security unit.

Although Istanbul’s tap water meets hygiene standards, we do not recommend drinking it directly from the tap. While bath water at our facility is industrially filtered, drinking water should be sourced from our bottled water, which is replenished daily.

In accordance with our Privacy (Quiet Luxury) protocols, our hotel’s internal switchboard (PBX) communication is digitally encrypted using IP addresses; calls between rooms or to other rooms are absolutely not recorded or intercepted through the hotel switchboard.

Your high-value items, cash, or antiques that don’t fit in the room safes can be stored in large, double-locked, bank-style (Deposit Box) steel safes located in the back office of our reception, with a record kept.

Yes, we have premium venues, primarily Icon Taksim and Icon Bomonti, that host high-profile corporate meetings and launches.

Depending on your needs, we offer options ranging from isolated boardrooms for 15 people to spacious conference halls accommodating up to 150 people.

Our master chefs offer special menus for luxurious coffee breaks, lunches, and gala dinners between events.

All our screening rooms are equipped with silent projection, large screens, smart boards, sound systems, lapel microphones, and dedicated fiber internet infrastructure.

We offer advantageous “Room Block” deals for your MICE groups, covering both hall usage and accommodation for your team.

Of course. You can rent our premium meeting rooms on a daily, half-day, or hourly basis without having to stay at our hotel.

In our elegantly designed setting, our event team meticulously organizes boutique wedding receptions, engagement ceremonies, and VIP birthday celebrations.

Within the limits of our venue and the hotel’s operating rules, you may work with your own external event planning companies (decoration, flowers, music).

Our professional IT/Technical team will be on hand in the venue throughout your event to immediately address any potential presentation or device connection issues.

Prior to your group gala dinners and events, we organize Executive Tasting sessions so you can see our chefs’ presentations.

During busy events such as launches or conferences, in addition to hotel security measures, we may implement precautions such as X-ray machines and metal detectors at the entrances to the venues.

All bakery products served during coffee breaks at MICE events are produced fresh daily in our own kitchen; no frozen products are used.

For your major launches or events, a portion of our hotel’s parking area can be reserved exclusively for your event, taking your guests’ vehicles into consideration.

Music services are not included as standard in our packages; however, our Concierge team can guide you to the best orchestras and professional DJ agencies.

Our facilities do not feature the noisy party entertainment found in resort hotels. Instead, we offer a quiet, artistic ambiance with piano and jazz rhythms in the background, perfect for special occasions or in our lounge areas.

To avoid obstructing the luggage and lobby traffic of Tour & Travel groups or large corporate (MICE) groups, we have wide gates or arrangements suitable for bus access.

Prior to the event, we can share our hotel’s special Google Maps “Directions” QR code with you so you can print it on your invitations or send it digitally to your guests.

For highly confidential merger and acquisition (M&A) events or meetings, a temporary Non-Disclosure Agreement (NDA) may be signed with all staff serving in that room and with hotel management.

Your company logo, meeting agenda, or welcome message can be uploaded free of charge in high resolution to the digital LCD screens at the entrances to the meeting halls.

Our spacious meeting rooms are perfectly suited for the installation and infrastructure (including infrared sound systems) of soundproof simultaneous interpretation booths for international congresses.

For your VIP events, we can allocate backstage/preparation rooms (Green Rooms) equipped with mirrors and special refreshments, where speakers, artists, or CEOs can rest.

Through our audiovisual (A/V) partners, we can install presidential-style or behind-the-scenes teleprompter devices on stage to help you deliver flawless presentations.

In the room blocks allocated to your group, your company logo and a custom welcome message can appear on the screen when guests enter the room and turn on the TV.

For your large corporate (B2B) groups, we can reserve a section of the restaurant or a private meeting room as a “Private Breakfast Room” exclusively for you.

Our spacious, naturally lit foyer areas, located just outside our main meeting rooms, are ideal for networking cocktails accompanied by mulled wine or champagne after your meeting.

Our event team professionally coordinates the welcome kits or promotional gifts to be distributed to your guests during check-in or between meetings.

For your sponsored events or dealer meetings, we can fully brand the electronic room door cards with your logo, provided they are ordered in advance (Branded Key Cards).

You can pay securely with all international credit cards bearing the Visa, MasterCard, and American Express (Amex) logos.

Yes, you can pay in cash at our reception upon check-in for your valid reservation.

You can make payments in Euros, US Dollars, and British Pounds using the current exchange rates of the Central Bank of the Republic of Turkey for that day.

In accordance with Turkish legal regulations, installment payment options are available for participating domestic credit cards.

You can make transactions with virtual credit cards provided they pass 3D Secure security verification.

If you provide your tax office and tax identification number information during your stay, your invoice will be issued as a corporate e-invoice.

According to legal e-invoicing regulations, retroactive changes cannot be made to issued and approved invoices. Please check before dispatching.

In accordance with our luxury hotel standards, a certain credit card pre-authorization may be requested upon check-in to cover extra expenses during your stay (minibar, room service, etc.).

Currently, we do not accept cryptocurrency payments (Bitcoin, etc.) at our facilities.

All room prices you see on our website include legal VAT and the 2% Turkish Accommodation Tax. There are no hidden fees.

As we are an e-invoice obligated company, your invoice will be sent digitally directly to your email address within days of your check-out.

Yes, in accordance with Turkish legislation, a 2% Accommodation Tax is levied and shown as a separate item on your invoice, independent of the VAT base.

According to e-archive invoice regulations, an international company invoice can be issued if you provide your company’s tax/registration number and full address information for your foreign company.

For your monthly contract stays, billing and payment periods are arranged monthly, in accordance with your corporate accounting calendar.

To prevent credit card fraud, it is our security policy to require the physical (chip-enabled) card used for reservations to be presented and matched with the cardholder’s photo identification.

If the person making the payment will not be present at the facility, they will be sent a secure 3D Secure payment link or a signed Credit Card Authorization Form (CC Auth Form) will be requested.

Your bill (folio) will be provided to you via TV screen or email before you check out. If you notice any discrepancies, the relevant departments will immediately review the bills and your grievance will be resolved quickly.

Your corporate invoices may include room accommodation; however, due to tax regulations, personal leisure expenses such as massages, spa treatments, or alcohol cannot be included in the company accommodation invoice (under the heading “Accommodation Fee”).

If you inform our switchboard, incoming calls to your room can be filtered or routed directly to answering machine.

To maintain order on our premises, we employ highly trained private security (Close Protection) teams in civilian clothes, but they are not legally permitted to carry firearms.

In case of loss, simply present your ID at reception. The security codes of your old card will be deleted from the system immediately, and a new card will be issued to you.

Provided you do not violate the privacy of our other guests (Silent Luxury), you may take souvenir photos with your mobile phone for your own memories.

To maintain the hotel’s “Quiet Luxury” atmosphere and avoid disturbing other guests, armed security personnel are kindly requested to wait in designated waiting rooms or on the guest’s floor (in civilian clothes) instead of in the lobby.

Yes, our booking system is protected by 256-bit SSL end-to-end encryption technology and meets international security standards.

Of course, our VIP guest relations team offers 24/7 personalized reservation assistance via phone and WhatsApp.

As soon as your transaction is complete, your detailed reservation confirmation will be sent to you instantly via email and SMS.

With flexible pricing, we offer a full refund guarantee for cancellations made up to a certain number of days prior to your arrival date.

Unfortunately, cancellations or refunds are not possible for reservations made with non-refundable promotional offers.

Your refund will be processed immediately by your bank and will appear on your card within 3-7 business days, depending on your bank’s procedures.

For flexible booking terms, date changes may be made taking into account current availability and price differences.

Yes, you can gift a luxurious stay to your loved ones by providing payment and guest details in advance.

Based on your company’s annual accommodation volume, our corporate sales team offers customized B2B deals and advantageous pricing.

Requests for 10 or more rooms are considered “Group Reservations,” and our sales office will provide your group with special, advantageous pricing.

Our Monev, No25, and Princely Suites properties are specifically designed and priced for long-term luxury stays.

You can specify your preferences in the booking notes. Subject to availability, your request will be fulfilled.

You can choose between “Room Only” or “Bed and Breakfast” (B&B) options when making your reservation. This detail will be included in your confirmation.

Due to legal regulations, guests under the age of 18 cannot stay without being accompanied by their parents or legal guardians.

All our facilities within the Samancı Hotels group provide international hotel services in accordance with legal standards; no such requirement is currently in place.

Cancellation and modification of reservations made through third-party channels can only be done through the respective platform.

Depending on your booking terms, a deposit equal to the cost of the first night may be taken on your credit card to guarantee the room.

In accordance with legal hotel regulations, no refunds will be given for sudden early departure requests for stays that have already begun (with non-flexible packages).

Although cancellation is not possible for non-refundable reservations, reservation name changes (transfers) can be made provided that notification is given at least 48 hours prior to arrival.

Our “Best Price Guarantee” policy means that bookings made through our website or by calling us directly are always commission-free and at the most advantageous prices online.

Of course. If you inform reception before your departure date, room availability will be checked and your stay will be extended at the current rate.

In the event of cancellations during critical periods when we are fully booked, our loyalty program members on the waiting list will always be contacted first and informed.

Membership points, status benefits, and discounts are valid ONLY for “Direct Reservations” made through our official website (picksoso.xyz / rezervasyonal.com) or our call center.

In case of early departure, if your chosen price package is “Non-Cancellable,” a refund for the remaining days is legally impossible. For flexible packages, the hotel’s policy will apply.

Our standard rooms accommodate two people; however, depending on the facility, we also have family rooms for three people or spacious suites that can accommodate four or more people.

Yes, at “Silent Luxury,” our Housekeeping team provides daily detailed room cleaning and towel changes.

You can prevent entry to your room by using the electronic DND (Do Not Disturb) button or by informing the reception.

In our VIP Suites and special concept accommodations, we offer a premium turn-down service where your bed and room are prepared for sleep.

No. High-speed, uninterrupted, and secure fiber internet access is available free of charge to all our guests throughout the facility.

Due to indoor regulations, smoking is not permitted inside our rooms; however, we do have special room types with balconies or terraces.

Subject to the room’s physical capacity, an extra bed for an adult or child can be provided upon request (for a fee/free of charge).

All our rooms are equipped with digital electronic safety deposit boxes, large enough to fit even a laptop, and with passwords you set yourself.

Each room features independent, quiet, and advanced VRF (Variable Refrigerant Flow) air conditioning systems that guests can adjust to their own comfort level.

For a healthy sleep, our special pillow selection includes orthopedic, goose down, visco, and hypoallergenic options.

While it’s standard in most of our rooms, you can request it free of charge from reception whenever needed.

Our rooms feature Smart LED TVs that provide high-definition access to hundreds of international channels via satellite.

Thanks to our Smart TV infrastructure, you can log into your own accounts and watch your favorite series and movies in your room.

Our bathrooms feature premium bath sets (shampoo, cream, lotion, etc.) carefully selected from skin-friendly, luxury cosmetic brands.

All our bathrooms are equipped with powerful, professional-grade hair dryers.

We have suite rooms with jacuzzis and luxury bathtubs, specially designed for honeymoon couples and VIP guests.

To provide “Quiet Luxury” in the heart of the city, all our rooms feature high-level acoustic insulation walls and double-glazed windows.

To ensure you get some fresh air, all our rooms have windows that can be opened, and some of our concepts also include a balcony or French balcony.

For a luxurious hotel experience, all our rooms feature highly absorbent, 100% cotton, plush hotel bathrobes and custom terry slippers as standard.

Subject to availability upon check-in, you may be able to upgrade to a more luxurious room or suite by paying only the price difference.

Some of our facilities offer spacious, single-unit family rooms, while others offer connected rooms where two rooms are linked by an internal door.

Digital or printed manuals are available for the use of all devices in your room (Smart TV, Air Conditioning, Nespresso, etc.); our staff can also gladly provide a hands-on demonstration.

All our facilities have independent VRF/Air conditioning infrastructure. Regardless of the outside temperature, you can select your desired temperature from the control panel inside your room.

Our spacious wardrobes with mirrors and lights, especially in our suites and apart-hotels (e.g., Princely Suites), are designed to be comfortable and allow guests arriving with multiple suitcases to hang their clothes wrinkle-free.

To reflect our commitment to the style of our corporate and luxury guests, shoehorns and shoe polish kits are provided as standard in our rooms.

Extra plush blankets or replacement pillows of varying firmness, kept warm and hygienic, can be sent to your room by Housekeeping at any time you wish.

For guests who may forget their personal care items in the rush of their trip, high-quality disposable dental and shaving kits are provided in the rooms or can be obtained free of charge from reception.

For the comfort of business travelers, all our hotel and suite rooms feature spacious, ergonomic desks and chairs with adequate lighting suitable for laptop use.

“Silent Luxury” insulation (Double Glazing) provides maximum protection only when closed; when the windows are open, the natural (and slightly metropolitan) sounds of the city will enter the room.

Considering allergy concerns and our modern design vision (Silent Luxury), our rooms are designed with luxurious wood parquet flooring or hypoallergenic premium carpet coverings.

For a perfect sleep experience, all our rooms feature 100% blackout and acoustically insulated custom-woven curtains.

Of course. Upon your request, an extra cushioning pad (topper) can be added to your mattress, or firmer orthopedic support units can be fitted.

Due to our commitment to meticulous detail, all our bathrooms feature professional makeup mirrors with LED lighting and 5x zoom capability.

For your health and fitness monitoring, digital glass scales are standard in the bathrooms of our luxury rooms and suites.

For guests who will be working long hours, the chairs in our rooms are ergonomic; a fully professional executive chair with lumbar support can be brought into the room upon request.

In line with our “Quiet Luxury” principle, if you inform reception or the app of your preferred cleaning time slot, our Housekeeping team will only visit your room during that time.

All our face, bath, and hand towels are premium textiles woven from high-grammage (GSM) 100% Egyptian or Aegean cotton that does not irritate the skin.

Guests seeking privacy in their own space will never be entered while their DND (Do Not Disturb) light is on; your privacy will be 100% respected.

Your wardrobe drawers typically contain a compact and stylish sewing kit consisting of a needle, thread, safety pins, and spare buttons.

Due to hygiene, allergy, and our “Quiet Luxury” concept, we unfortunately cannot accept pets at any of our facilities.

In line with international disability rights and ethics, licensed and trained guide dogs are welcome at our facilities.

Due to our high security policies, it is strictly forbidden to bring firearms into our facilities except for official law enforcement personnel. Safe deposit box service is available.

We have a strict silence policy that prohibits noise in the corridors and rooms after 10 PM, which could disturb the peace of other guests.

All valuable and non-valuable items left in the room are recorded in a report as per procedure and safely stored in the Lost and Found office for one year.

Due to our guests’ privacy and city aviation regulations, flying drones without permission around the property or in the rooms is prohibited.

Commercial photoshoots, fashion shoots, or wedding photography are permitted provided prior permission is obtained from the management and the venue rental fee is paid.

In line with our current hygiene and concept vision, pets are not allowed at this time; however, this may be considered in future projects as we follow luxury accommodation trends.

According to standard hotel regulations, any intentional or grossly negligent material damage to the property or in-room furnishings will be identified upon check-out and charged to the guest’s account.

Open flame sources (candles) and incense sticks that produce dense smoke cannot be used in the rooms because they can trigger our sensitive smoke detectors and pose a fire risk (occupational safety and health regulations).

To protect the comfort of other guests and for fire safety reasons (Quiet Luxury), open-flame barbecues are not permitted on the terraces and balconies of our facilities.

Our “Silent Luxury” insulation is very strong; however, we kindly request that you practice your acoustic instruments between 10:00 AM and 8:00 PM at reasonable volume levels.

In accordance with our health and safety policies and spa operating rules, outside professional massage or therapy specialists are not permitted to perform treatments on our premises.

Once your lost or found item is confirmed to belong to you, it will be securely mailed to your address via international or domestic shipping companies, with the shipping costs borne by the recipient (Cash on Delivery).

Our professional dry cleaning and laundry service, which preserves the shape of your clothes and offers “Same Day Delivery” on weekdays, is available for a fee.

Yes, thanks to our pressing service, your clothes are picked up from your room by Housekeeping and returned to you in pristine condition.

Our concierge team manages all your VIP assistance processes, such as making reservations at the best restaurants in the city, finding concert tickets, and chartering yachts.

Our VIP Guest Relations team prepares unforgettable romantic settings in the room, including rose petals, champagne, a custom-designed cake, and balloons.

Honeymoon couples who present their marriage certificate receive complimentary room decoration, fruit and dessert, and an upgrade to a higher room (subject to availability).

Simply inform reception of your desired time. At the specified time, you will receive a wake-up call via an automated or personal call through our switchboard.

Our reception only offers limited currency exchange services to cover on-site expenses, based on the daily exchange rate.

To ensure the safety of your luggage before your airport transfer, our stretch wrapping service can be organized upon your request.

As part of our “Quiet Luxury” service, we can arrange private helicopter and yacht charters for airport-hotel transfers or Bosphorus tours through our partners.

We have a loyalty database for our valued guests who stay with us regularly, which allows them to accumulate points, receive free nights, and be upgraded to a higher room.

Our VIP guests are greeted by our hotel managers at the vehicle entrance and check-in is completed directly to their rooms without any waiting.

In our Suites with fully equipped kitchens (e.g., Monev, No. 25), our Executive Chef can prepare and serve a special menu in your room upon request.

In our top-of-the-line Suites, you can be assigned a personal Butler to manage all your daily needs, from unpacking to ironing.

We can organize a professional Personal Shopper service to accompany you and provide style advice in luxury fashion centers such as Nişantaşı and Zorlu Center.

We have an incognito accommodation protocol for bureaucrats, artists, or private individuals, where identities are kept completely confidential and no one, including staff, can access any information.

For guests traveling with their own security, connected rooms may be provided, located right next to their rooms, allowing them to monitor the corridor.

Due to the architectural design of our facilities, we do not have a rooftop helipad. However, we can coordinate your landing at the nearest private helipad and arrange for you to be picked up from there by VIP vehicle.

To maximize your sleep quality, all our mattresses use 100% organic Egyptian cotton textiles woven with a thread count of at least 300 to 400.

For our VIP guests or special occasion celebrations, seasonal fresh flower arrangements prepared by the city’s most prestigious florists are placed in the rooms.

Our restaurants feature a wine menu carefully selected by expert sommeliers from the finest vineyards around the world and in Türkiye.

While we do not have an on-site salon, our partnered private hairdressers can come to your hotel room 24/7 by appointment.

Our reception team, who are well-informed about the city, list and make reservations for you at the trendiest restaurants, hidden cocktail bars (Speakeasys), and Michelin-starred venues.

Our concierge team provides networking support for accessing elite events in the city, including sold-out concerts or VIP sports tickets.

For urgent repairs or hem adjustments to your clothing, our professional tailor partners can come to your hotel to take measurements and provide express tailoring services.

During your stay, personal packages and parcels ordered online will be securely collected and delivered directly to your room or the lobby.

Our concierge team will always inform you about the dress code of any of Istanbul’s most prestigious clubs and fine-dining restaurants (e.g., Sunset, Lucca) when making reservations.

To ensure your surprise event (honeymoon, marriage proposal, etc.) remains undisturbed, a “Secret Surprise” note will be added to your reservation file, and our staff will communicate this with sensitivity upon arrival at the hotel.

As part of our “Sleep Well” concept, we offer our guests sleep-inducing herbal teas, lavender pillow sprays, and relaxing Spotify playlists.

Guests staying in our VIP Suites can request unpacking and neat hanging of clothes from our Housekeeping or Butler team.

To ease your packing stress, we offer a free “Packing” service where your belongings are professionally packed without wrinkles.

If you leave your shoes in the special compartment outside your door overnight, they will be polished and shined free of charge and delivered back to you by morning.

Your choice of local or international newspapers (or digital access codes) is quietly left at your door every morning along with your coffee.

For private dinner parties held in your suites, you can hire a private waiter from our professional banquet team for an hourly rate.

Although we do not allow pets on our premises, we can refer you to reputable pet-sitting agencies for the care of your furry friends at home.

For our corporate guests who travel frequently, we store their personal belongings and winter/summer luggage in our climate-controlled warehouses until their next visit.

As part of our wellness concept, we send sterilized yoga mats, pilates balls, and meditation cushions to your room free of charge.

We organize “Art & Culture” tours, guided by art historians, covering prestigious art galleries such as Istanbul Modern, Arter, and Nişantaşı.

Our concierge team provides you with a personalized “Antique Hunting” map and guide, including trusted antique shops in areas with a high concentration of antique dealers such as Çukurcuma and Balat.

For marriage proposals or VIP business dinners, we can organize luxury motor yachts, complete with a violinist and chef, cruising along the unparalleled views of the Istanbul Bosphorus.

At venues like Zorlu PSM or Harbiye Open Air Theatre, thanks to our official partners, we are able to secure sold-out tickets or VIP boxes for our guests.

We offer a personal assistant (porter) service to accompany you, carry your belongings, and ensure your safety during your shopping trips in Nişantaşı or İstiklal Caddesi.

For guests seeking Italian cuts or traditional craftsmanship, we arrange appointments with the city’s “Bespoke” men’s and women’s tailors.

Our doorman monitors the weather in real-time. On rainy days, you can borrow one of our large umbrellas with the Samancı Hotels logo free of charge when you leave the hotel.

For guests who wish to have a cultural experience, we can organize short “Traditional Turkish Meze and Coffee Presentation” workshops in our kitchen with the guidance of our hotel chefs.

Our dry cleaning service is handled by 5-star textile care partners specializing in delicate fabrics, and your garments are covered by special insurance.

Scent memory is part of your stay. Upon your preference, our Housekeeping team can apply our signature organic and allergen-free scents (Ocean, Lavender, etc.) after cleaning your room.

Our top-tier (Elite, etc.) members can redeem their accumulated privileges not only for room discounts but also as vouchers for set menus in our restaurants or spa treatments.

At the heart of our “Quiet Luxury” service is our CRM system, which remembers your pillow preference, your favorite type of tea, and your preferred room temperature, and prepares the room accordingly before your arrival.

We value your memories. Repeat bookings for your wedding anniversary will include VIP welcome, special room rates, and discounts on romantic dinners.

For international delegations and protocol guests, we offer “Isolated Floor” (Floor Buyout) rental services where elevators are locked, private security is stationed at the floor entrance, and all rooms are exclusively for the group.

As part of our Private Shopping service, style consultants from partner luxury boutiques or brands can bring your chosen collections directly to your suite (In-room Shopping) for a presentation.

In our soundproof VIP Suites, provided that the silence of other guests is not disturbed (Silent Luxury), we can arrange for professional musicians (violin, cello, etc.) for surprise evening performances through our team.

Thanks to our elite concierge network with the Ministry of Culture and private museum administrations, we can arrange for venues such as the Basilica Cistern or select art galleries to open “After-hours” (Exclusively for You) after their official closing times.

Sultan Mehmed Hamam is a luxury concept that offers a private buyout, meaning the entire hammam is reserved for private groups or families, rather than individual entry.

Beyond its general amenities, Beethoven Premium Spa offers personalized service with VIP Suite Spa rooms that each have their own sauna, jacuzzi, and massage area.

Yes, you can experience our VIP Spa suites or group Turkish bath booking services by making a reservation, without any accommodation requirement.

To ensure impeccable service and therapist scheduling, we kindly request that you make an appointment at least a few hours in advance with our Spa reception.

Sultan Mehmed Hamam’s Private Buyout concept is specially designed for flawless and enjoyable VIP bridal hammam events.

In our Beethoven Premium Spa VIP suites, we offer luxurious couples massage options where you and your partner can receive therapy simultaneously.

Our luxury facilities feature clean gyms equipped with state-of-the-art cardio and weight training equipment to help you start your day feeling energized.

While there is no on-site salon, our Concierge team can arrange for the city’s best hairdressers or makeup artists to provide VIP service to your room.

Our Silent Luxury Spa areas, designed for complete relaxation and tranquility, do not allow unaccompanied entry for guests under the age of 12.

Our scrub, foam, and massage therapists are certified professionals with at least 5 years of experience in Ottoman Turkish bath culture and modern anatomy.

Our massages use skin-renewing, antioxidant, and completely natural (organic) aromatherapy herbal massage oils.

In the Beethoven VIP Suite concept, the spa room is entirely private, while in the Sultan Mehmed Hamam concept, mixed use is possible as groups occupy the entire area.

In accordance with our hygiene standards, all exfoliating mitts used in the Turkish bath ritual are opened from their packaging for the first time solely for you and are for single use only.

With Private Buyout, for events like bridal showers, you’ll be offered fresh fruit platters, cold sherbets, and traditional treats.

To help you give your loved ones the gift of unforgettable relaxation, we can issue elegant “Spa Gift Certificates” valid for Sultan Mehmed Hamam or Beethoven Premium Spa.

In our VIP Suite Spa and massage sessions, you can completely customize the dimming level, therapy music, and room scent (lavender, ocean, etc.) to suit your mood.

Our team includes both East Asian (Bali, Thai) and local experts, with professional therapists for both men and women; you can specify your preference when booking.

We place great importance on the skin sensitivities of our guests. You can bring your own trusted organic oils or dermocosmetic products for massage therapy.

In addition to classic Swedish and Balinese massages, our Far Eastern specialists can also perform Shiatsu, Reflexology, or Ayurveda therapies if you specify this during booking.

We have ice fountain units that you can use after a Turkish bath/sauna to improve blood circulation and cleanse your body of toxins.

To help you maintain your exercise routine even while on vacation, our Concierge team can arrange for our partner professional PTs (Personal Trainers) to accompany you to our fitness center.

Our foam massages absolutely do not use industrial shampoos; they are applied by lathering 100% natural, handmade traditional bar soaps made with Edremit olive oil.

In your VIP spa rooms, you have complete control over the temperature, dimming, and the frequency of the relaxing background music (nature sounds, Sufi melodies, etc.).

In the spa areas of select premium facilities, we have private salt rooms lined with Himalayan salt bricks that soothe the respiratory system and boost the immune system.

The package includes: private booking of the venue for your group, live or recorded traditional music, fruit and sherbet served on silver trays, tambourines, and a traditional Turkish dessert ritual for each guest.

Our standard hotels (Icon, Halifax, etc.) offer luxury accommodation for short stays, while our apartment suites (Monev, No. 25) provide the comforts of a fully equipped home with their own kitchens.

Yes, all suites and apartments in our facilities have private kitchens equipped with ovens, stovetops, refrigerators, and kitchenware.

For your convenience during the long term, our luxury apartments are equipped with household appliances (washing machine, etc.) as standard.

Our concierge team can do your grocery shopping before your arrival or during your stay to stock your pantry, if you request.

Our apartments offer the comfort of home, while also providing hotel-standard 24/7 security, CCTV cameras, and professional reception support.

General cleaning service is free of charge during periods determined by the length of your stay. Additional cleaning requests may be subject to a fee.

In an apartment concept, you have the freedom of your own home; however, for building security reasons, it is mandatory to report long-term (overnight) visitors to the reception.

Our reception staff will safely receive and store your e-commerce orders or shipments on your behalf.

Our luxury apartments (e.g., Monev Suites) offer the comfort of home and feature high-quality built-in ovens, cooktops, and refrigerators from top German or Italian brands.

Yes, as an essential part of the VIP stay experience, all our suites include complimentary Nespresso (or equivalent) capsule coffee machines and premium capsules.

For all your apartment stays, whether long-term or short-term, all expenses such as electricity, water, internet, and maintenance fees are included in the reservation price; there will be no surprise charges.

Since we operate as a hotel, we cannot legally transfer residency (via the Population Registry Office) to our facilities. Immigration notifications are made through the hotel.

Located just steps from Osmanbey Metro Station, Monev Suites is within walking distance of both the vibrant atmosphere of Taksim and the upscale shopping areas of Nişantaşı.

Both are elite suites located in the fashion and gastronomic heart of Nişantaşı. Princely offers classic luxury, while No25 presents a more modern and boutique “quiet luxury” concept.

To ensure maximum safety, our apartments and suites (e.g., Monev) use high-safety induction (electric) built-in cooktops instead of natural gas cooktops.

With their spacious kitchens and soundproofed rooms, Monev Suites or No25 Suites are the perfect option for families with children seeking the comforts of home.

To help you instantly adapt to the comfort of home, our apartment suites feature mini dishwashing liquids and cleaning sponges on the kitchen countertops to meet your daily needs.

For a stylish dinner party you’ll be hosting in your own kitchen, you can request any missing kitchen equipment or extra dinnerware from our lobby team.

For your long-term monthly/yearly apartment stays, we help you display your artwork by providing custom hanging systems to personalize your apartment.

For our long-stay guests, our reception keeps all official notifications, letters, and packages received on your behalf in specially sealed mailboxes.

Despite the vibrant nature of Nişantaşı, No25 Suites offers a 100% “Silent Luxury” atmosphere thanks to its windows equipped with multi-layered acoustic glass technology.

During longer stays, we respect your privacy and habits; upon request, we can arrange for the same housekeeping staff member to always look after your suite.

In line with our sustainability vision, we implement the “Sustainable Tourism Certificate” standards approved by the Ministry of Tourism in the areas of energy efficiency and waste management.

To protect the environment, we are implementing our “Green Choice” program. You can reuse your towel by hanging it on the rack and contribute to water conservation.

The luxury cosmetic products used in our bathrooms are premium brands that are paraben-free, cruelty-free, and presented in recyclable packaging.

Our kitchens utilize waste sorting systems, implement production plans to prevent food waste, and minimize the use of single-use plastics.

In our facilities, energy consumption for heating, cooling, and lighting is optimized in an environmentally friendly way by using smart building automation systems.

Most of the vegetables, fruits, and breakfast items used in our kitchens are selected from fresh, organic produce sourced locally.

Our shower heads and fixtures in the rooms feature aerator technology that reduces water consumption by up to 30% without lowering pressure.

To help reduce our carbon footprint, we have electric charging stations compatible with various vehicle makes and models in the parking areas of certain facilities.

All our invoicing and statement processes are transmitted to you digitally via corporate e-Invoice and e-Archive systems in order to protect the environment.

Our common areas feature stylishly designed recycling units to enable the separation of paper, plastic, and glass waste at the source.

Thank you for your environmental awareness. By using the “Green Card” we left on your bed, you can ensure that your sheets are only changed when you request it (e.g., every 3 days).

Our housekeeping team uses eco-friendly and hypoallergenic cleaning solutions (Green Cleaning) that are harmless to human health and the environment and do not contain strong chemical odors.

Waste collected from the rooms is separated into paper, glass, plastic, and household categories in our back-of-house areas and sent to recycling facilities.

In line with our sustainability (social responsibility) principle, we prefer to source local women’s cooperatives for products such as olive oil and jam used in our kitchens, as well as some decorative objects in the rooms.

As part of our Zero-Plastic goal, we serve recyclable glass bottled water in our hotel rooms, restaurants, and meeting rooms.

Fresh, untouched food suitable for human consumption from the buffet is donated to local food banks (or soup kitchens); other separated organic waste is sent to animal shelters.

A portion of our facilities’ energy needs are met by certified green energy (wind and solar) suppliers, and we regularly donate saplings to nature conservation organizations to reduce our carbon footprint to zero.

To prevent waste of plastic PVC cards, we are integrating the ability to open your door using Bluetooth technology (Digital Key) via a secure application that you can download to your phone.

Our team’s stylish and comfortable “Quiet Luxury” uniforms are designed using domestically produced, Oeko-Tex certified fabrics made from biodegradable, recycled yarns.

In line with our principle of biodiversity conservation, our restaurant menus absolutely do not include any endangered marine species (due to unsustainable fishing).

Our new generation VRF air conditioning systems utilize environmentally friendly, highly efficient, ecological refrigerants such as R32 or its derivatives, which have zero ozone depletion potential (ODP).

To reduce the consumption of cardboard cups, we offer guests who wish to take their coffee with them when leaving the hotel biodegradable (PLA-based) eco-friendly cups.

Yes, considering the needs of the business world, a high-bandwidth, uninterrupted and symmetrical fiber internet infrastructure has been installed in all our facilities.

For the convenience of our guests, no device or data quota (limit) is applied; you can connect to the network free of charge with as many devices as you wish.

Our rooms feature universal (universal) power outlets and USB fast charging ports on the power panels. Additional adapters can be obtained from reception.

Our Wi-Fi network is protected by corporate firewalls, and the personal data security of our guests is ensured in accordance with KVKK and GDPR standards.

Thanks to the digital key (Mobile Key) infrastructure available in certain facilities, you can access your room directly using your smartphone.

As part of our “Silent Luxury” digitalization initiative, you can place contactless orders via smart panels or QR code systems located in our VIP suites.

Our Business Center located in the lobby area offers computer, printer, photocopier and fax services 24/7 to meet the corporate needs of our guests.

Our MICE venues feature advanced video conferencing and broadcasting infrastructure that allows participants from different parts of the world to connect simultaneously.

Most of our luxury rooms feature automated lighting systems that can switch between “Sleep,” “Read,” or “Relax” modes with the touch of a button.

Thanks to the easily accessible HDMI ports on the Smart LED TVs in our rooms, you can conveniently connect your own console or device.

In addition to our entertainment infrastructure, our rooms are equipped with universal plug systems, so guests can use devices they brought from their own countries without needing an additional adapter.

The spacious makeup and shaving mirrors in our premium bathrooms feature integrated heating elements to prevent fogging after a hot shower.

In addition to digital mobile key technology, our reception offers 24/7 manual physical card key (RFID) support in case of battery depletion or forgetting your phone.

Our headboards feature adjustable (gooseneck) LED reading lights so you can read without disturbing your partner.

Our VIP Suites feature premium brand sound systems (Soundbars) (Harman Kardon, Bose, etc.) that can instantly pair with your smartphone via Bluetooth.

To help our guests avoid cable clutter, integrated wireless fast charging stations are available on the bedside tables and work desks.

For our content creator and business guest group, our fiber infrastructure offers uninterrupted and very high upload speeds, not just download speeds.

As an alternative to the landline phones in our rooms, you can receive 24/7 service by messaging us through the dedicated WhatsApp Concierge line provided to you upon check-in.

In our suites equipped with smart hotel automation, you can control lighting, curtains, and air conditioning using an app downloaded to your tablet or phone in the room.

Thanks to our Cloud Printing technology, you can securely send documents from your room or lobby to our dedicated printers at the reception using your mobile phone.

Select ultra-luxury suites feature Mirror TV systems in their bathrooms or living areas, which transform into an elegant mirror when closed and a high-definition television when open.

For your data security, our TV systems automatically log out of all applications and clear your history the moment you complete the check-out process.

Before exploring the city, you can experience virtual demos of Istanbul’s iconic landmarks with VR glasses available at our Concierge department.

Our meeting rooms, equipped with high bandwidth, minimum ping (latency), and professional gaming chairs, can be arranged for esports teams to rent as training or broadcasting rooms (gaming rooms) with prior reservation.

Yes, to give you a luxurious start to your journey, we offer private airport pick-up and transfer services with our Mercedes Vito or VIP vehicles.

Once you provide your flight number and time to our booking team, your transfer will be organized immediately and the driver’s information will be shared with you.

All our locations (Taksim, Bomonti, Şişli, Nişantaşı) are just a few minutes’ walk from Osmanbey, Taksim or Şişli metro stations.

Many of our properties offer dedicated parking for our guests. Depending on occupancy, our valet service will safely park your vehicle.

For your convenience, valet parking service is offered free of charge to our guests.

Our concierge team works in coordination with luxury car rental companies to deliver the vehicle of your choice right to your hotel door.

Our reception is integrated with the city’s reliable taxi ranks, enabling you to call a taxi to your door 24/7.

Our facilities are within walking distance or a very short drive of luxury shopping destinations such as Cevahir Shopping Mall, City’s Nişantaşı, and Zorlu Center.

While our Yılsam hotel is located in Sultanahmet, you can reach the historical peninsula in 15 minutes from our Şişli and Taksim hotels via metro or tram transfer.

For your business meetings or VIP city tours, we can arrange luxury minibuses with private drivers who are fluent in English and Arabic and familiar with the area.

Our VIP vehicle fleet can provide transfer services not only from airports but also from all major bus stations, train stations, and ports in the city.

Through our partnerships with global car rental companies, we can arrange for luxury vehicles to be delivered to your hotel, allowing you to rent a car without a driver.

If you bring your own bike, we can provide a secure storage area for it in our enclosed, camera-monitored car park.

Because we are located in the most central commercial areas of the city (Taksim, Şişli, Nişantaşı), ATMs of all banks are available right around our hotels.

Yes, you can obtain “Museum Pass” cards from our reception, which allow you to enter historical sites such as Hagia Sophia and Topkapi Palace without waiting in line.

From our Yılsam Hotel, you can reach the historic gates of the Grand Bazaar in just 5-10 minutes with a pleasant walk.

Nişantaşı, the fashion hub of the city, is just 5-7 minutes away from Icon Bomonti by car or taxi, depending on traffic.

The Lütfi Kırdar Convention and Exhibition Center (ICEC) and the Istanbul Convention Center (ICC) are very close to our Halifax Şişli facility, just a 5-minute taxi ride away.

Because we are located in the most central locations of the city, there are legally operating currency exchange offices on the street or in the very close vicinity of our hotels.

During peak hours, underground transportation is the quickest solution. We recommend using the Metro lines that are very close to our facilities, or alternative sea routes that our Concierge team can plan.

The Taksim, Şişli, Bomonti, Nişantaşı, and Sultanahmet areas where our hotels are located are the most prestigious and vibrant districts of the city, well-lit 24/7, and extremely safe.

Located in the heart of the historical peninsula, Yılsam Sultanahmet boasts panoramic terrace views overlooking the Bosphorus, the Islands, and the unique historical fabric of the Hagia Sophia/Sultanahmet Mosques.

For our VIP vehicle bookings, upon request, we provide ISOFIX child car seats that meet international safety standards to ensure the safety of our youngest guests.

Our hotels are located in the most central areas of Istanbul, so they are within walking distance or a very short taxi ride from historical and large mosques (Teşvikiye, Taksim Mosque, Şişli Mosque, Sultanahmet).

Our hotel parking capacity is always prioritized for our hotel guests; however, subject to availability, your visitors can also use the parking or valet service, either free or for a fee.

From our Şişli (Büke or Halifax) locations, a taxi ride to Beşiktaş or Ortaköy beach, offering unparalleled views of the Bosphorus, takes approximately 10-15 minutes, depending on traffic conditions.

For classic car enthusiasts, we can have vehicles like a 1960 Mustang or a classic Rolls Royce, with or without a driver (depending on the circumstances), ready at your hotel door.

For your luxury transfers, our meet-and-greeter will be waiting for you at the exit gate immediately after passport control and baggage claim with a stylish tablet displaying your name or company logo.

To maximize your time, our welcome team will collect your luggage and place it directly in your room, while you can immediately begin your city tour with our driver (or on your own).

For our VIP guests who wish to avoid waiting in line at the airport (IST/SAW), we can offer “Fast Track” service, Buggy service, and exclusive Lounge access packages.

“Quiet Luxury” also means hygiene. Our valet staff meticulously protects the interior of your vehicle by using disposable steering wheel covers and seat covers when getting into your car.

If a charging station is available at our facility, our valet will connect your electric vehicle to the charger when you pick it up in the evening and deliver it back to you in the morning with a fully charged battery (ready-to-go).

For motorcycle enthusiasts, our enclosed and secure parking area features specially insulated motorcycle parking spaces with flat surfaces to minimize the risk of tipping over.

Our Mercedes Vito/Sprinter vehicles, which provide airport-hotel transfers, are equipped with high-speed Wi-Fi, Apple TV, cold drinks, snacks, and daily newspapers.

In our open-air parking areas (during winter months), our valet team will start your car 15 minutes before your departure time, clean the windows, and warm up the interior before handing it over to you.

In accordance with aviation regulations (apron permission) and in coordination with TAV/IGA officials, we can organize for our VIP vehicle to wait for you directly at the aircraft door for your private flights or at general aviation terminals.